Need help with Twinkle? We're here for you. Browse common questions below or reach out directly.
Send us a message and we'll respond within 1–2 business days.
support@twinkleapp.com
Tap the + button at the bottom of the screen, choose your file, add a title and category, then tap Upload. Videos under 60 seconds are published as Reels.
Twinkle uses a 50/50 revenue share model. You earn based on the number of views your videos receive. Track your earnings in the Earnings tab. Payouts are processed through Stripe Connect — connect your bank account in Settings to receive payments.
Go to your Profile → Settings → Earnings & Payouts, then tap Connect with Stripe. You'll be guided through Stripe's onboarding to link your bank account.
Purchase the Ad-Free subscription from Profile → Settings → Remove Ads. This removes all banner and pre-roll advertisements.
Sign out and sign back in — this refreshes your account data. If the issue persists, email us at support@twinkleapp.com with your username.
Go to Profile → Settings → Account → Delete Account. This permanently removes your profile and all uploaded content. Earnings already processed by Stripe are not affected.
Tap the three-dot menu on any video and select Report. Our moderation team reviews all reports and takes action within 24 hours.
On the login screen, tap Forgot Password and enter your email address. You'll receive a reset link within a few minutes. If you signed up with Apple Sign-In, use that to log in — no password is needed.